At ARB Organic Shop and Farm, we take immense pride in the quality and freshness of our organic products. Since we deal exclusively in perishable food items, herbal preparations, and organic consumables, our return and refund policy reflects the unique nature of our products.

1. Eligibility for Replacement or Refund

We offer a replacement or refund only in the following circumstances:

•  The product arrived damaged (broken seal, crushed packaging, visible physical damage).

•  The product arrived leaked (liquid spillage, improper sealing during transit).

•  The product arrived expired (past the expiry or best-before date on the packaging).

•  The product received is materially different from what was ordered (wrong product delivered).

•  The product shows signs of spoilage, contamination, or quality degradation upon delivery.

2. Reporting Timeline

You must report any issue within 24 hours of delivery. Claims reported after 24 hours may not be eligible for replacement or refund, as the integrity of perishable products cannot be guaranteed beyond this window. To report an issue, email info@arborganicfarm.com or call +91 8667055746.

3. Evidence Requirements

To process your claim, we require the following evidence submitted within the 24-hour window:

•  Clear photographs or video of the damaged, leaked, or expired product.

•  Photographs showing product packaging and labels (including batch number and expiry date).

•  Photographs of the outer shipping package if there is visible transit damage.

•  Your order number and a brief description of the issue.

Send all evidence to info@arborganicfarm.com with subject: “Return/Refund Request – Order #[Your Order Number].”

4. Refund Method and Processing Time

Upon verification, refunds will be processed to the original payment method within 5–7 business days from claim approval. Actual credit to your account may take additional time depending on your bank or payment provider.

5. Replacement Policy

If you prefer a replacement, we will dispatch one at no additional cost, subject to availability. If the same product is unavailable, we will offer a suitable alternative or process a full refund.

6. Transit Damage and Courier Claims

ARB Organic Shop and Farm takes responsibility for filing claims with courier and logistics partners for transit damage. We require your cooperation in providing evidence. You are not required to file a separate claim with the courier company.

7. Non-Returnable Items

We cannot accept returns in the following cases:

•  Products opened, used, or partially consumed (unless the issue was discovered upon opening and reported within 24 hours with evidence).

•  Products damaged due to improper storage by the customer after delivery.

•  Complaints related to natural variation in colour, taste, or texture inherent to organic products.

•  Issues reported after the 24-hour reporting window.

•  Dissatisfaction based on personal taste preferences.

8. Product Recall

In the event of a batch quality issue, contamination, or safety concern, we will proactively notify affected customers. You may choose between a full refund or a replacement product. All costs associated with a product recall will be borne by ARB Organic Shop and Farm.