ARB Organic Shop and Farm is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information We Collect

a) Personal Information Provided by You

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect: your full name, email address, phone number, billing and shipping address, and order history.

b) Automatically Collected Information

We may automatically collect: IP address, browser type, device information, pages visited, time spent on pages, and referring website URL through cookies and similar technologies.

c) Payment Information

Payments are processed through PCI-compliant third-party gateways (Razorpay, UPI providers). We do not store your complete payment card or bank account details.

2. How We Use Your Information

We use your information to: process and fulfil orders; communicate about orders and enquiries; send newsletters (with your consent, opt-out available anytime); improve our Website and products; comply with legal obligations; prevent fraud; and manage your account.

3. Cookies

Our Website uses session cookies (deleted when you close your browser), persistent cookies (to remember preferences), and third-party analytics cookies (such as Google Analytics). You can configure your browser to refuse cookies, though this may affect Website functionality.

4. Data Sharing

We do not sell, trade, or rent your personal information. We share data only with: logistics partners (for delivery); payment gateway providers (for processing payments); and legal authorities (if required by law).

5. Data Security

We use SSL encryption and appropriate security measures to protect your data. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain personal data only as long as necessary. Order data is retained for [INSERT RETENTION PERIOD, e.g., 3–5 years] in compliance with tax and commercial laws. Newsletter data is retained until you unsubscribe.

7. Your Rights Under Indian Law

Under the DPDPA 2023, you have the right to: access your personal data; correct inaccurate data; request erasure (subject to legal requirements); withdraw consent at any time; file a grievance with our Grievance Officer; and nominate an individual for your data rights. Contact info@arborganicfarm.com to exercise any of these rights.

8. Newsletter

We collect only your email for our newsletter. Unsubscribe anytime via the link in any newsletter or by emailing info@arborganicfarm.com.

9. Contact Form

Contact form submissions are stored solely to address your enquiry and will not be shared without your consent.

10. Third-Party Links

Our Website may link to third-party sites including our Instagram and Facebook pages. We are not responsible for their privacy practices.

11. Children’s Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect data from children.

12. Changes to This Policy

1. FSSAI Compliance

ARB Organic Shop and Farm holds a valid FSSAI licence. Our FSSAI licence number is 22421535000001. All food products comply with the Food Safety and Standards Act, 2006.

2. Organic Certification

Our farm is organically certified. All products labelled “organic” are sourced from our certified organic farm. Certification details are available upon request. We comply with NPOP standards as applicable.

3. Health and Medical Disclaimer

IMPORTANT: Our products, including Amla juice, herbal preparations, and other organic products, are food and wellness products. They are NOT intended to diagnose, treat, cure, or prevent any disease or medical condition. Health-related descriptions on the Website or packaging are for informational purposes only and do not constitute medical advice.

Consult your physician before consuming our products if you have pre-existing medical conditions, are pregnant, nursing, or taking medication. Individual results may vary. We comply with the Food Safety and Standards (Advertising and Claims) Regulations, 2018, and the Consumer Protection Act, 2019.

4. Allergen Information

Some products may contain or have been processed in a facility that handles common allergens including nuts, tree nuts, seeds, dairy, gluten, soy, and others. We cannot guarantee products are entirely allergen-free. Customers with allergies should carefully read ingredient lists and contact info@arborganicfarm.com before ordering.

5. Shelf Life, Expiry, and Storage

All products carry manufacturing date, best-before/expiry date, and batch number on packaging per FSSAI requirements. Many products require refrigeration or specific storage conditions as printed on packaging. The customer is responsible for following storage instructions. We shall not be liable for spoilage caused by improper storage after delivery.

6. Product Appearance and Natural Variation

Our products are made from natural organic ingredients. Variations in colour, texture, taste, consistency, and appearance between batches are normal and do not indicate a defect. Website images are illustrative and may not exactly represent the actual product.

7. Nutritional Information

1. Ownership

All content on www.arborganicfarm.com, including the brand name “ARB Organic Shop and Farm,” logo, product names, images, photographs, descriptions, text, graphics, design elements, layout, and software, is the exclusive property of ARB Organic Shop and Farm, protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and the Designs Act, 2000.

2. Restrictions on Use

Without prior written permission, you may not: reproduce, copy, or download Content for commercial purposes; modify or create derivative works; distribute, publish, license, sell, or exploit Content commercially; use data mining or scraping tools; frame or mirror any part of the Website; or use our brand name, logo, or trademarks in any misleading or disparaging manner.

3. Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal, non-commercial purposes such as browsing and placing orders.

4. User-Generated Content

By submitting content (reviews, ratings, comments, images), you grant ARB Organic Shop and Farm a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, and display such content worldwide for business and marketing purposes.

5. Reporting Infringement

If you believe content on our Website infringes your intellectual property rights, contact info@arborganicfarm.com with a description of the infringed work, its location on our Website, your contact information, and a good faith statement.

1. Submitting Reviews

We welcome honest reviews. By submitting a review, you confirm that you have purchased and used the product, your review is truthful and based on genuine experience, and you have not been incentivised by any third party.

2. Moderation and Removal

We reserve the right to moderate, edit, or remove reviews that: contain abusive, obscene, defamatory, or threatening language; include personal information of third parties; are irrelevant to the product; contain spam or promotional content; contain false or misleading claims; or violate any law. We will not remove reviews solely because they are negative, provided they comply with these guidelines.

3. Disclaimer

1. Grievance Redressal Mechanism

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, we have appointed a Grievance Officer.

2. Grievance Officer Details

3. Filing a Grievance

Email info@arborganicfarm.com with subject “Grievance – [Brief Description]” including: your full name and contact details, order number (if applicable), detailed description of the issue, supporting evidence, and the resolution you seek.

4. Resolution Timeline

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days, in compliance with E-Commerce Rules, 2020.

5. Escalation

If unsatisfied with the resolution, you may escalate to the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, the National Consumer Helpline at 1800-11-4000, or consumerhelpline.gov.in.

6. General Contact Information

Business Name: ARB Organic Shop and Farm

Proprietor: Anuradha Balaji

Address: Poompuhar Nagar, Kolathur, Chennai – 600099, Tamil Nadu, India

Email: info@arborganicfarm.com

Phone: +91 8667055746

Website: www.arborganicfarm.com

Social Media

Instagram: @arborganicfarm

Facebook: ARB Organic Farm

Business Hours

Monday to Saturday: 9:00 AM to 6:00 PM IST